If you're currently logged into a duplicate TouchTunes account that was created by mistake, you can log out, then log back in to your original account by following these steps:
- Tap the "Profile" tab on the bottom navigation bar
- Tap Settings ⚙ at the top right corner (the gear icon)
- Tap "Log Out", then tap "Confirm" to log out of the account
- Tap "Start Playing" to open the Log In pop up menu
- On the pop-up menu, tap the option to log in with your existing account. You may need to tap "More login options" to see it.
If your account was created using a password that you've forgotten, tap "Forgot password?" to reset it. If the original email address is linked to a third party social account, such as Google or Facebook, you can select it from the pop-up menu to link that third party account to TouchTunes, and log in to your account this way instead.
If you're still having difficulty accessing your account, please see our troubleshooting FAQ article: "I got logged out of my account, how can I get back in?"
NOTE: Check your email! If you created a duplicate account, you may have received an email from TouchTunes with information about how your original account was created, and next steps to get logged back in. If you're still having trouble, tap the "Chat with us" button and we'll be happy to assist you!