Sorry to hear you had an issue with your purchase!

Purchase issues are most commonly encountered when using a credit card that was entered manually. Before troubleshooting further, please try adding your payment method again and confirm the following:

• Check for any typos/missing numbers in the card number, 3-digit CVV number, and ZIP/postal code
• Verify that the card is not expired
• Verify that the account has sufficient funds, and other purchases made using the card have been successful

Your bank or lender may have prevented a purchase due to suspected fraud or theft; if you've confirmed your card information is correct, please contact your bank/lender to ensure that this activity is intentional.

If you continue to have issues, please tap the "Contact Us" button to reach out to us for further assistance!