If no Places are displayed on the map or list in the Places tab, it may be because we do not have a jukebox location in your area, or because your device is having trouble connecting to the TouchTunes network.

Start by refreshing the Place tab - this can be done by dragging the map with your finger to reload the Places, or by using the bottom navigation bar to select either the Profile or Play tab, then tapping the Place tab again. You may also wish to fully exit and re-launch the TouchTunes app. If your issue continues, check that the following are all true:

  • Your device is online with an active WiFi or cellular connection
  • Airplane mode is turned off
  • Your Location services on your device are enabled
  • TouchTunes has been granted permission to access your Location

If you continue experiencing an issue, we recommend reinstalling the TouchTunes app and clearing any stored/cached data.

NOTE: This process will log you out of your TouchTunes account. All your credits and account history will be saved and visible after you log back in. Before proceeding, please tap the "Account Info" tab under your Profile > Settings ⚙ to check your current email address and sign in method. This will be the same email and login method you need to use to log back in after reinstalling.

We also recommend you try disabling any other feature that could affect or alter your Location (such as a GPS emulator, a VPN, or an alternate DNS server), and then refreshing the map or relaunching TouchTunes.

For further instructions on Location services, please visit our FAQ article: "How do I enable Location services for TouchTunes on my device?"