I got a new device - how can I transfer my TouchTunes account to it?

To transfer your TouchTunes account to your new device, all you need to do is Log In using your existing account credentials!Simply tap...

I'm having issues with the jukebox itself - what can I do?

We're sorry to hear you're having an issue! In the event of an issue with the physical jukebox hardware – such as distorted/muted audio, a v...

Why didn't I hear my song play?

We're sorry you haven’t heard your tunes!  When you play a song, it is added to the jukebox song queue for the Place you're curren...

I got logged out of my account, how can I get back in?

You'll be able to log in to the app by tapping the Profile tab on the bottom navigation bar and then tapping Start Playing. O...

There are no Places appearing on the map - what can I do?

If no Places are displayed on the map or list in the Places tab, it may be because we do not have a jukebox location in your area, or b...

What can I do if my Place has a TouchTunes jukebox, but I can't find it on the map?

First, verify if you're able to find other Places on the map near you. If there are NO Places appearing on the map, you may be experien...

Why does a jukebox appear as "Offline" or "Unavailable" on the Places list?

In the event that a TouchTunes jukebox is unavailable for play, the Place will display a badge under the venue name, indicating the current ...

I'm missing credits from my account!

Your TouchTunes Credits are stored in your Wallet 💰 associated with your account.From the Play screen, you can view Recently...

I can't find the song I want to play - what can I do?

The 🔍 Search bar located in the Play tab will search through the entire TouchTunes catalog to find songs and artists th...

What if my account was created using a Facebook account that I no longer have access to?

If you are unable to log into your account created using a third party service (Facebook©, Google©, or Apple ID©), or if you no longer have ...

My device is not compatible with the latest version of TouchTunes - what can I do?

Although we do our best to support as many devices as we can, it is impossible to support them all. The latest version of the TouchTunes app...

How do I enable Location services for TouchTunes on my device?

On iOS (Apple devices), to enable Location services for TouchTunes, please follow these steps:Open Settings from your home screen or app tra...

I accidentally created a second account - how can I log back in?

If you're currently logged into a duplicate TouchTunes account that was created by mistake, you can log out, then log back in to y...