What is the song queue, and how can I view it?

The song queue displays all currently selected songs at the Place you are checked-in to, in the order they will play on the jukebox! When yo...

Will I be notified when my song plays?

While you're checked-in to any Place, the mini-player at the bottom of the Play tab will display the currently playing song, and a notificat...

How can I view my song play history on my account?

You can view your Recently Played songs on your account by following these steps:Tap the Play tab on the bottom navigation barTap "Home"Unde...

I selected my song a while ago - why hasn't it played yet?

On a busy night, there's only so much one jukebox can do! If your Place has a lot of TouchTunes users playing music, the song queue may be l...

The app shows my song is "Now Playing" but I can't hear it - what can I do?

Double check your current Place to make sure you've selected the right venue! You can return to the Place tab and use the map to select...

Can I download/stream music to my phone using TouchTunes?

No, songs selected on the TouchTunes app will only play on the jukebox at the Place where you are currently checked-in. The TouchTunes app i...

How can I request a song or artist to be added on TouchTunes?

If you have a song or artist that you'd like to play on a TouchTunes jukebox, but you don't believe it is included in our music catalog, we'...

Why is a song greyed out and showing a "Currently unavailable" message?

If you see a particular song that is greyed out or displays the message "Currently unavailable at this place" when trying to select it, that...

What is Fast Pass ⚡ and how does it work?

Selecting a song using the Fast Pass ⚡ feature will put your song in a priority queue. Your selection will play before standard song plays!&...